1. Introduction
InstaGPU.io ("we", "our", or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, store, and share information when you use our GPU-accelerated cloud services, visit our website, or interact with us in any way.
InstaGPU.io operates from enterprise-grade Tier III datacenters in Kuala Lumpur, Malaysia, and is subject to the Personal Data Protection Act 2010 (PDPA) of Malaysia.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when you:
- Register for an account or request a consultation
- Subscribe to our services (cloud gaming, AI document intelligence, render farm, LLM hosting, or other GPU services)
- Contact us via our website, email, or phone
- Participate in surveys, promotions, or events
This may include:
- Identity data: Name, job title, company name
- Contact data: Email address, phone number, business address
- Billing data: Payment method details, billing address, invoicing information
- Account data: Username, password, account preferences
- Communication data: Messages, support tickets, and correspondence
2.2 Information Collected Automatically
When you access our website or services, we may automatically collect:
- Usage data: GPU hours consumed, service usage patterns, session duration
- Technical data: IP address, browser type and version, operating system, device information
- Log data: Access logs, error logs, and system performance data
- Cookie data: Cookies and similar tracking technologies
3. How We Use Your Information
- Service delivery: To provision, manage, and maintain your GPU cloud services
- Billing and payments: To process payments, generate invoices, and manage your account
- Communication: To respond to inquiries, send service updates, and provide technical support
- Security: To detect, prevent, and respond to security incidents and fraud
- Improvement: To analyze usage, improve our services, and develop new features
- Compliance: To comply with legal obligations and regulatory requirements
- Marketing: To send promotional materials, with your consent where required
4. Data Storage and Security
Your data is stored in enterprise-grade Tier III datacenters located in Kuala Lumpur, Malaysia. We implement robust security measures to protect your data, including:
- SSL/TLS encryption for all data in transit
- Encryption at rest for stored data
- Role-based access controls and multi-factor authentication
- Regular security audits and vulnerability assessments
- Intrusion detection and prevention systems
- Backup systems for disaster recovery
- 24/7 physical security at datacenter facilities
5. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service providers and infrastructure partners bound by confidentiality agreements
- Legal authorities when required by law
- Business transfers in connection with mergers or acquisitions
- With your consent where applicable
6. Data Retention
- Account data: Retained for the duration of your account plus 12 months
- Billing data: Retained for 7 years as required by Malaysian tax regulations
- Usage logs: Retained for operational purposes
- Communication records: Retained for 24 months
7. Cookies and Tracking Technologies
Our website uses cookies to:
- Ensure website functionality
- Remember user preferences
- Analyze traffic and usage patterns
You may manage cookies through your browser settings.
8. Your Rights
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Withdrawal of consent: Withdraw consent at any time
- Complaint: Lodge a complaint with the relevant authority
9. International Data Transfers
Your data is primarily processed within Malaysia. If transferred internationally, safeguards will be applied in compliance with applicable regulations.
10. Children's Privacy
Our services are not directed to individuals under the age of 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be communicated via email or website notice.
12. Contact Us
